Privacy Policy

Last updated: May 2026

Fixly Services ("Fixly", "we", "us") is a small handyman service based in downtown Toronto. This policy explains what we collect, why, and how we handle it. We try to keep this short and plain.

What we collect

• Contact you give us. When you text or email us, we keep the message and your phone number or email so we can reply and remember the job.
• Job details. The address of the work, what was done, and the time worked.
• Payment information. When you pay through /pay/, your card data goes straight to Stripe. We never see, store, or process your full card number. We do receive Stripe's confirmation that the payment succeeded, plus the amount, last 4 digits of the card, and the order metadata you entered (categories, time worked, tip, promo code, job note).
• Basic site usage. Our hosting provider (Cloudflare) logs IP addresses and basic request data for security. We do not run third-party analytics or advertising trackers.

Why we use it

• To do the job, communicate about it, and get paid.
• To match a payment to the right customer if there's a question later.
• To meet our tax and accounting obligations in Canada.

Who we share it with

• Stripe — for card processing. See Stripe's privacy policy.
• Cloudflare — for website hosting and security.
• Canadian tax authorities — only if required by law.

We do not sell or rent personal information. Ever.

How long we keep it

Job records and payment receipts are kept for up to 7 years to meet Canadian tax requirements. Texts and emails are kept as long as is reasonably useful for support.

Your choices

You can ask us to:

• Show you what we have about you.
• Correct anything that's wrong.
• Delete what we can legally delete (we have to keep payment records for tax purposes).

Use the same private message thread from your job and we'll respond within a reasonable time.

Cookies

This site uses no analytics cookies and no advertising cookies. The only cookies that may exist are Stripe's, and only while you are on Stripe's Checkout page.

Cross-border data transfers

Stripe processes card data in the United States. When you pay, your payment data is transferred to and processed by Stripe under their own privacy program and applicable cross-border safeguards. The rest of your information stays with us in Canada.

Your rights under Canadian privacy law

If you are a resident of Canada, you have rights under the federal Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to access and correct your personal information and to file a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca). Quebec residents have additional rights under Law 25.

Contact & data requests

If you are an existing customer, the fastest way is to reply in the same private message thread we already use for your job.

For anyone else (including privacy or access requests), email [email protected]. We respond within 30 days, as required by PIPEDA. Please include enough information for us to verify the request relates to you.

Fixly Services
Independent handyman service operating in Downtown Toronto, Ontario, Canada
Privacy contact: [email protected]
Effective date: May 13, 2026 · Version 1.1