Last updated: May 2026
Fixly Services ("Fixly", "we", "us") is a small handyman service based in downtown Toronto. This policy explains what we collect, why, and how we handle it. We try to keep this short and plain.
We do not sell or rent personal information. Ever.
Job records and payment receipts are kept for up to 7 years to meet Canadian tax requirements. Texts and emails are kept as long as is reasonably useful for support.
You can ask us to:
Use the same private message thread from your job and we'll respond within a reasonable time.
This site uses no analytics cookies and no advertising cookies. The only cookies that may exist are Stripe's, and only while you are on Stripe's Checkout page.
Stripe processes card data in the United States. When you pay, your payment data is transferred to and processed by Stripe under their own privacy program and applicable cross-border safeguards. The rest of your information stays with us in Canada.
If you are a resident of Canada, you have rights under the federal Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to access and correct your personal information and to file a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca). Quebec residents have additional rights under Law 25.
If you are an existing customer, the fastest way is to reply in the same private message thread we already use for your job.
For anyone else (including privacy or access requests), email [email protected]. We respond within 30 days, as required by PIPEDA. Please include enough information for us to verify the request relates to you.
Fixly Services
Independent handyman service operating in Downtown Toronto, Ontario, Canada
Privacy contact: [email protected]
Effective date: May 13, 2026 · Version 1.1